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Rather than just relying on back-ups when things go wrong, remote data recovery can be another useful weapon in the IT manager's armoury.
Remote data recovery has come a long way since the first online backup services started appearing in the late 1990s.
Back then, when most businesses used tape and disk mirroring to back up their data, the idea of recovering data remotely was quite new, but the benefits - which include getting systems back up and running in a relatively short timeframe - were, and still are, highly attractive.
Most companies, especially in the small-to-mid-sized enterprise (SME) marketplace, now routinely use online backup services to ensure their critical data is accessible in the event of a systems failure. Unknown too many, however, these options can fail at a critical time.
Online back-ups are fraught with difficulties, as few SMEs do a full online restore to verify their systems and procedures are working. Thankfully, the rise and rise of broadband means that remote data recovery is now a real alternative for many SMEs.
Even if a company has an online backup system already in place, remote data recovery offers a number extra options to management, not the least of which includes direct access to external expertise in recovering data when an IT system is at its most vulnerable.
Let's take the example of a typical sales and support organisation, dealing with customer orders and telephone support via a call centre. If the company's computer system goes down, the revenue losses can quickly spiral out of control.
This is particularly true for call centres working on contract, as many of the agreements forged in today's competitive marketplace have service level agreements and consequential penalty clauses as standard.
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