ITIL and CMDB Synergy : Enhanced Service Management

This paper provides an overview of the value a CMDB can bring to both IT and the business, and describes how a CMDB can work in harmony with ITIL best practices to enhance Service Management.

FRI 25 APRIL 2008 |Featured in: Special reports

Manage IT from a Business Perspective: Latest Best Practices from ITIL

This Whitepaper explores the intricacies of ITIL and explains how to  Integrate and Automate Best Practices from the Latest ITIL Book

WED 23 APRIL 2008 |Featured in: Special reports

CMDB, the Cornerstone of ITIL-based Integrated Service Support

A CMDB, when used in support of ITIL best practices, is the cornerstone of IT Service Support, providing a centralized view of IT data that is essential to delivering consistent, reliable, effective, and efficient service to your business customers

TUE 22 APRIL 2008 |Featured in: Special reports

Streamlining service request processes : A Key to Business Success

A Whitepaper that will allow you to get the best out of your employees and your company and enable services to be delivered fast, efficiently and cheaper.

MON 21 APRIL 2008 |Featured in: Special reports

Supercharge your IT Business Value through BSM

The key to maximizing the value of IT is to optimize your IT processes based on a business-aware foundation. Business Service Management (BSM) is the most effective approach for doing just that

FRI 18 APRIL 2008 |Featured in: Special reports

Understand the ITIL code and expose its secrets

The Information Technology Infrastructure Library (ITIL®) is the most widely adopted best-practice IT framework for service management

THU 17 APRIL 2008 |Featured in: Special reports

Can You Really Get ITIL Out of the Box?

You don’t have to be skeptic of the ITIL implementation promises. This paper examines the people, processes, and technology issues associated with getting ITIL up and running in your organization

WED 09 APRIL 2008 |Featured in: Special reports

Top 7 Microsoft Exchange Disaster Recovery Tips

Regardless of whether your Exchange organisation is large or small, losing email services has a big impact on your business

TUE 01 APRIL 2008 |Featured in: Special reports

The Power of Remote Support in Battling Today's Top Customer Support Issues

A SSPA Research and Citrix Online Joint White Paper on report support technology

TUE 19 FEB. 2008 |Featured in: Special reports

Unified Communications : Real-Time Communications Concepts and Business Applications

As enterprises migrate to VOIP they’re also increasingly adopting a number of other IP-based, real-time applications

TUE 19 FEB. 2008 |Featured in: Special reports

Unified Communications : Are you Ready?

In this white paper you’ll learn how two of the most respected industry analysts define unified communications and why organizations are considering its use to improve business operations. 

TUE 19 FEB. 2008 |Featured in: Special reports

The Online Shadow Economy

In an online black market worth more than $105 billion, malware authors can produce new, unique threats targeting businesses and employees every 45 seconds.

MON 11 FEB. 2008 |Featured in: Special reports

Online Social Networking : The Employer's Dilemma

A white paper which considers how relevant UK legislation and employers' policies impact on the use of social networking websites

MON 11 FEB. 2008 |Featured in: Special reports

Application Virtualisation : An Application for the 21st Century

In decoupling applications from the desktop operating system to run independently from the main OS, IT Professionals can negate registry cleanouts and application migration amongst a host of other things, which will ultimately increase productivity. Could this really become a defacto standard in offices the world over?

MON 11 FEB. 2008 |Featured in: Special reports

Saucy Spyware and Shadowy Social Sites: See what can you learn from 2007

A year of storms, spam and socializing… This annual report comprises of new findings about online threats, such as spyware and social engineering, from the online traffic data we analyzed in 2007.

FRI 08 FEB. 2008 |Featured in: Special reports

The Business Communications Minefield

Ben Chai takes a quick look at the different standards for internet and branch office connectivity and which is suitable for your business.

THU 07 FEB. 2008 |Featured in: Special reports

NAC in the spotlight

Network Access Control (NAC) technology has gone from a standing start at the turn of the century to being a red-hot topic in today’s enterprise marketplace.

WED 31 OCT. 2007 |Featured in: Special reports

What Retention Policy? What deployment strategy?

In this series of papers, archiving expert Contoural's Bill Tolson provides an in-depth look at how to develop an effective email archiving solution for your organisation.

THU 11 OCT. 2007 |Featured in: Special reports

The web: an online ghetto?

2007 has witnessed a shift in the methods used by cybercriminals to dupe innocent users from parting with their hard-earned cash.

FRI 05 OCT. 2007 |Featured in: Special reports

Intrusion Prevention Systems in the spotlight

Intrusion Prevention Systems (IPS) are starting to attract the interest of IT managers at all levels, largely thanks to their innate ability to enforce company security policies and, of course, help stop attacks on an organization’s IT resources in real time.

FRI 28 SEPT. 2007 |Featured in: Special reports

How to monitor a Pandora (in)box in 3 steps

Should you monitor your employees' emails? What steps should be undertaken? What are the limits of email monitoring?

FRI 24 AUG. 2007 |Featured in: Special reports

Using Archiving to Ease Exchange Server 2007 Migration

In many production environments older email servers are running close to capacity limits.  This new Microsoft white paper looks at how to use archiving to streamline and simplify the process of upgrading or migrating from previous versions of Microsoft Exchange to Exchange Server 2007.

TUE 07 AUG. 2007 |Featured in: Special reports

NAC: Controlling access to your network

Have you heard the one about the printer repair technician and the malware outbreak?...

TUE 31 JULY 2007 |Featured in: Special reports

Remote Hacking via KVM

Ben Chai examines how far the latest KVM (Keyboard Video Mouse) technology has come and shows how your entire set of servers can be compromised due to the new found features of modern KVM.

FRI 27 JULY 2007 |Featured in: Special reports

What to look for in an Email Archiving Solution...

Choosing an e-mail archiving solution - whether to meet technical, business or compliance reasons - is a project that should not be taken lightly.

FRI 08 JUNE 2007 |Featured in: Special reports