ITIL and CMDB Synergy : Enhanced Service Management

This paper provides an overview of the value a CMDB can bring to both IT and the business, and describes how a CMDB can work in harmony with ITIL best practices to enhance Service Management.

FRI 25 APRIL 2008 |Featured in: Special reports

Manage IT from a Business Perspective: Latest Best Practices from ITIL

This Whitepaper explores the intricacies of ITIL and explains how to  Integrate and Automate Best Practices from the Latest ITIL Book

WED 23 APRIL 2008 |Featured in: Special reports

CMDB, the Cornerstone of ITIL-based Integrated Service Support

A CMDB, when used in support of ITIL best practices, is the cornerstone of IT Service Support, providing a centralized view of IT data that is essential to delivering consistent, reliable, effective, and efficient service to your business customers

TUE 22 APRIL 2008 |Featured in: Special reports

Streamlining service request processes : A Key to Business Success

A Whitepaper that will allow you to get the best out of your employees and your company and enable services to be delivered fast, efficiently and cheaper.

MON 21 APRIL 2008 |Featured in: Special reports

Supercharge your IT Business Value through BSM

The key to maximizing the value of IT is to optimize your IT processes based on a business-aware foundation. Business Service Management (BSM) is the most effective approach for doing just that

FRI 18 APRIL 2008 |Featured in: Special reports

Understand the ITIL code and expose its secrets

The Information Technology Infrastructure Library (ITIL®) is the most widely adopted best-practice IT framework for service management

THU 17 APRIL 2008 |Featured in: Special reports

What to look for in an Email Archiving Solution...

Choosing an e-mail archiving solution - whether to meet technical, business or compliance reasons - is a project that should not be taken lightly.

FRI 08 JUNE 2007 |Featured in: Special reports

E-mail Compliance and Discovery - Don't Buy the Fear Factor

Ben Chai demonstrates how email archiving systems should be justified using old fashioned principals rather than the unquantifiable risks of non-compliance.

FRI 18 MAY 2007 |Featured in: Special reports

Value Based SLAs - What are they?

A little while back, I was talking with Dr Bernd Kosch, chairman of the Enterprise Grid Alliance (EGA), now to be the Open Grid Forum, and we got on to the issues of cross-charging within a utility-style environment.

FRI 03 NOV. 2006 |Featured in: Special reports

All About IT infrastructure library

In the last two years, the systems management and helpdesk vendors have bandied around a term as if it will be the saving grace of organisations for the future - ITIL.

FRI 20 OCT. 2006 |Featured in: Special reports